Terms and Conditions jdb Malaysia — Complete Platform User Guide

By registering, accessing, or using any part of the platform jdb on the website jdb.lc, you hereby confirm that you have read, understood, and agreed to be fully bound by these Terms and Conditions. If you do not agree with any part of this document, you are not permitted to use our services.

These Terms and Conditions constitute a legally binding agreement between you (the user) and jdb Malaysia (platform operator). This document should be read together with Privacy Policy and Responsible Gaming Policy ours, all of which form part of the overall agreement between you and jdb.

Use of the platform jdb is limited to individuals who meet the following eligibility requirements:

• Age 18 years of age and above at the time of registration. This is an absolute minimum age requirement with no exceptions.
• Is a legally eligible individual to enter into a legally binding agreement.
• Not a resident or citizen of any jurisdiction that prohibits participation in online betting activities.
• Has never been placed on a self-exclusion list by any betting platform.
• Acting in your own personal capacity and not as an agent or representative of any third party.

jdb reserves the right to request proof of age at any time. Should it be established that a user registered below the stipulated minimum age, the account will be closed immediately and all funds returned after deduction of applicable costs, subject to applicable law.

During the registration process, you are required to provide accurate, truthful, and complete information. Required details include your full name as per your identity card, a valid email address, an active Malaysian mobile number, and your correct date of birth.

Process Know Your Customer (KYC) is mandatory for all members jdb before the first withdrawal can be processed. The documents required for KYC are as follows:

• Copy of Malaysian identity card (MyKad) or valid passport — front and back
• Proof of current address (utility bill, bank statement, or official document not older than 3 months)
• Additional documents may be required based on internal risk assessment

The KYC verification process is typically completed within 10 to 30 minutes during standard operating hours. Once KYC is verified, your withdrawal limit will be upgraded automatically. You are fully responsible for ensuring your account information remains current and accurate.

Platform jdb accepts a wide range of payment methods popular among Malaysian users. All deposits are processed securely using 256-bit SSL encryption and are typically credited to your account within 1 to 3 minutes.

All deposits must be made using a payment method registered in your own name. jdb does not accept deposits from third parties. Any deposit suspected to originate from a third party may be held pending further investigation.

Withdrawal of winnings at jdb processed within 30 minutes for members who have completed KYC verification. Withdrawals can be made to a Malaysian bank account or e-wallet registered in your own name.

• Minimum Withdrawal Amount: RM 30 per transaction
• Maximum Withdrawal Limit (Regular Members): RM 30,000 per day
• Maximum Withdrawal Limit (VIP Members): No daily limit
• Number of Withdrawals: Up to 5 simultaneous requests at any one time

If your withdrawal exceeds RM 10,000 in a single transaction, additional supporting documents may be required for compliance purposes. This is standard procedure followed by all responsible financial platforms.

Withdrawal requests submitted between 12:00 AM to 6:00 AM may experience slight delays and will be processed in the early hours of the following morning. All other timeframes are guaranteed within 30 minutes.

All bonuses and promotions offered by jdb is subject to specific terms stated alongside each offer. The following general guidelines apply to all bonuses unless stated otherwise:

• The welcome bonus may only be claimed once per new user
• Every bonus comes with its own requirements rollover/turnover that must be met before a withdrawal is permitted
• Wagering is calculated based on the total (deposit + bonus) × rollover multiplier
• Only valid bets placed on eligible games will count towards fulfilling the wagering requirements
• Wagering on different games may contribute varying percentages towards turnover requirements
• Bonuses have a stated validity period — expired bonuses cannot be reactivated
• Bonus abuse, including the use of arbitrage software, opposing bets, or strategies designed to exploit bonuses, is strictly prohibited

jdb reserves the right to void bonuses and associated wins if misuse is established. Our decision in such matters is final. To view the latest bonus offers and full terms, visit the Promotions ours.

All games available on the platform jdb — including slots, table games, Live Casino, and Sports Betting — are conducted in accordance with the rules set by their respective game providers. You are responsible for understanding the rules of each game before play.

All slot and table game outcomes using a Random Number Generator (RNG) are entirely random and free from any manipulation. Our RNG has been audited by an internationally accredited independent body to ensure fairness and transparency.

• The Return to Player (RTP) rate for each slot game is displayed within the game information
• Live sports betting is subject to specific rules stated in the Wagering
• Live sports match results are final upon confirmation by the relevant sports authority
• Any bet placed after the outcome of an event is known will be voided

To ensure a safe and enjoyable experience for all members, the following conduct is strictly prohibited on the platform jdb:

• Registering more than one account or using another person's account
• Providing false or misleading information during registration or the KYC process
• Using automated software, bots, scripts, or any tools designed to gain an unfair advantage
• Engaging in money laundering or any other illegal financial activity through the platform
• Abusing bonuses or promotions in a manner contrary to the intent of the offer
• Colluding with other players to manipulate game outcomes (collusion)
• Using the platform for commercial or business purposes without written consent from jdb
• Any form of threats, harassment, or abusive language directed at staff or other players

Violation of any of the above rules may result in immediate account suspension or closure, forfeiture of existing balances, and reporting to the relevant authorities where necessary.

jdb reserves the right to suspend or close any account at any time with or without prior notice under the following circumstances:

• Violation of any provision within these Terms and Conditions
• Suspected fraud, money laundering, or other illegal activity
• Non-compliance with KYC verification requests within the stipulated timeframe
• Request from the relevant authority or regulatory body
• Accounts inactive for 12 consecutive months

You may also close your account at any time by contacting our support team. Prior to closure, all active bonus wagering requirements must be fulfilled, or the relevant bonuses will be forfeited. Any remaining cash balance (excluding bonuses) will be returned to you once the verification process is complete.

Services jdb provided on an "as-is" basis. To the extent permitted by applicable law, jdb is not liable for:

• Any loss or damage arising from internet or technical service disruptions beyond our control
• Financial losses incurred as a result of betting decisions made by the user
• Indirect, consequential, or punitive damages arising from the use of the platform
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials

Maximum liability limit jdb under any circumstances shall not exceed the net deposit amount made by the user in the 30 days preceding the relevant claim.

jdb reserves the right to amend, modify, or update these Terms and Conditions at any time without prior notice. Any amendment takes effect immediately upon publication on this website. The "Last Updated" date displayed at the top of this page will reflect the date of the most recent revision.

We encourage you to review this page regularly to ensure you are always aware of the latest terms applicable to your use. Continued use of the jdb following the publication of any amendment constitutes your acceptance of the updated terms.

For amendments that are material and significant, jdb will endeavour to notify active members via email or in-platform notification at least 7 days before any amendment takes effect.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the support team at jdb available to assist you 24 hours a day, 7 days a week through the following channels:

• Live Chat: Available directly on the platform — live chat icon at the bottom-right corner of the screen
• Support Email: [email protected] (response within 2–4 hours)
• Supported Languages: Bahasa Melayu, English, and Mandarin

For formal complaints, please send an email to the address above with the subject line "Official Complaint" and our management team will ensure it is processed within 48 hours.